PRIVACY AND PRIVACY POLICY
Our Company's primary concern is the provision of high standards services with respect for the rights, fundamental freedoms, privacy, the confidentiality of communication, as well as the personal data of the consumers/visitors of our website. In order to provide you with the best and best quality services, we collect certain personal data concerning you, after your express consent and after you have received full knowledge of your rights, so we take all appropriate and necessary measures under the law, adopting modern technological procedures, advanced technical equipment and software.
The Company respects and strictly observes the institutional framework regarding the management and protection of the individual from the collection and processing of personal data, as guaranteed by the relevant provisions of international, European and Greek law, namely Regulation (EU) 679/2016 and Law 4624/2019 on the Data Protection Authority Personal Data(measures implementing Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and incorporating into national law Directive (EU) 2016/680 of the European Parliament and of the Council 27 April 2016 and other provisions.)’, as well as the decisions of the Personal Data Protection Authority (DPA). Any future change to that institutional framework shall be the subject of this Convention.
You hereby give your express consent to the collection and processing of your personal data above, without which we cannot offer you our services, while you may recall or modify it at any time. We reserve the right to change the terms of protection of personal data without notice, in accordance with the applicable regulatory framework. Please check these terms at regular intervals for any changes, as your continued participation in our services implies your acceptance of all possible modifications.
In any case, the Company expressly declares that any collection, processing and/or storage of data concerning you is done in accordance with the applicable institutional framework and only upon your express and unconditional specific consent and solely for the purposes and to the extent required for the operation of this e-shop and the provision of the individual services you have requested.
The Company expressly declares that it will not make any unlawful and non-specifically authorized use of your personal data by you, and in no way will it disclose, disclose, sell, lease, transfer or exchange your personal information and information to any third party (natural or legal person) not related to the Company, without your express, unconditional and specific consent to it, except in the cases where:
- The notification is necessary for the execution of your order, such as for example cooperating courier companies, who need the information for the safe and timely delivery of your orders.
- Disclosure is required by law if legal obligations arise or if the Terms of Use need to enter into force.
Although your access and navigation to this e-shop is possible without revealing personal data, however in order to access the various services provided by this website of our Company it is possible that you may be asked for personal identification (name), contact details (e-mail address, contact phone) and sometimes login information. Specifically, the necessary data we collect from you are for the following limited purposes:
- For the initiation and processing of the transaction between us, as well as for the case of any returns, it is necessary to disclose personal identifiers (name), contact details (shipping address, phone, email address), tax identification and login information.
- To manage queries, any complaints and problems that may arise.
- In order to receive updates and offers from our Company, after you give your consent (newsletter registration).
- To create a member account in order to carry out your subsequent orders without having to re-enter your details.
- In order to measure traffic, set up order history and buying interest in order to improve services or maintain an internal accounting record, the Company may collect information from your computer's operating system, your browser and the address of your internet provider (IP) when you navigate the online store using your personal account.
The processing of user data by our Company is confidential. Our Company takes appropriate organizational and technical measures for the security of users' data and their protection from accidental or unlawful destruction, accidental loss, alteration, prohibited dissemination or access and any other form of unfair processing.
The Company expressly declares that the processing of your data is carried out either by the Company's specially authorized personnel, or through computer systems and electronic devices by the Company and exceptionally by third parties, who, having contractually committed to confidentiality and data protection, carry out tasks that are necessary to achieve the objectives strictly related to the use of our website, its services and the sale of products through our website. Your personal information in extremely rare and special cases may also be shared with affiliated companies, in order to support, promote and perform your business relationship with us, but always under conditions that ensure fully and unequivocally that your personal information does not undergo any illegal processing. With the businesses with which we cooperate, we maintain the following with respect to your personal data:
- We provide only the information needed to perform their specific services.
- They may use your Data only for the exact purposes we define in our contract with them.
- We work closely with them to ensure that your privacy is respected and protected at all times.
- If we stop using their services, any of the data concerning you will be deleted or made anonymous.
The visitor reserves the right to object to or delete from such actions at any time. Data is transmitted to third parties for the proper execution of contracts in the following cases:
For the delivery of goods to transport companies and postal service companies, as defined by placing the order.
For the payment of goods to payment service providers of domestic or foreign (eg PayPal) or banking institutions, determined when placing the order. During the payment process, no payment information is recorded or stored during this transaction, such as credit card numbers.
The design and selection of technical means and information systems, as well as equipment for the provision to users of our Company's services, are based on the basic criterion of processing as few personal data as possible. In summary, we ask for only as much information as we need in order to enjoy a unique shopping experience: consistent delivery of the products you ordered, secure payment of your order and personalized service based on your needs and preferences. Therefore, the processing is limited to what is strictly necessary, collecting no more data than is required each time in view of the purposes of the processing, and is accurate and, if necessary, updated and maintained in a form that allows identification of their subjects only during the period required, for the realization of the purposes their collection and processing. Our Company records the contracts with the consumers / users of this website, within the institutional frameworks and with the aim of smooth order processing. Consumers can access them if specifically requested.
Your personal data are only retained for as long as necessary for the purpose for which they were collected, in accordance with the principles of data minimization and limitation of the storage period, and in any case for a period not exceeding five (5) after the end of our contractual relationship. We retain your personal data for legitimate, tax and essential business purposes, such as maintaining the performance of our service, making business decisions based on data about new operations, complying with our legal obligations and resolving disputes.
If you request it, we will delete your personal data so that it is no longer possible to identify you, unless our legislation permits otherwise or requires us to retain certain personal data, including cases such as:
- If there is an unresolved problem with your account, a claim or dispute that has not been resolved, we will retain the necessary personal data until the problem is resolved.
- Since we must retain your personal data for legal, tax, audit and accounting purposes, we will retain the necessary personal data for the period required by the applicable legislation, and/or
- Where necessary for our legitimate business interests, such as preventing fraud or maintaining the security of our users.
Users of this website at the stage of data collection shall be informed in an appropriate and clear manner about the purpose of the processing and the recipients of their data. At any time during the retention or processing of your data, the user shall retain the following rights, in accordance with applicable law:
- Right of access : you have the right to be informed and request access to your personal data that we process
- Right of rectification : you have the right to request that we modify or update your personal information if it is incorrect or incomplete
- Right of erasure : you have the right to ask us to delete your personal data
- Right of restriction : you have the right to request the temporary or permanent cessation of the processing of all or some of your personal data
- Right to object: you have the right to object at any time to our processing of your personal data, based on reasons related to your personal situation
- Right to data portability : you have the right to request a copy of your personal data in electronic form and to transmit this personal data to the service of a third party; and
- Right not to be subject to automated decision-making : you have the right not to be subject to a decision based solely on automated decision-making, such as profiling, if the decision would have legal implications for you or other equally important consequences.
If you have questions about the protection of your privacy, your rights or how you can exercise them, please contact the Data Controller at the contact information available on our website. We will respond to your request within a reasonable time, and in any case within one (1) month, after we verify your identity. You can also contact and complain to the Data Protection Authority. The data to be stored due to legal, institutional or contractual obligations to retain commercial documents will remain in a secure environment for the duration required by the legislation.
Credit card details are not stored in our company's storage media during the transaction but are registered directly in the safe environment of our partner online payment service who is responsible for routing the cards.
Our Company complies with the protocol SSL (Secure Sockets Layer), which is today the global standard on the internet for the certification of websites (websites) to web users and for the encryption of data between web users and web servers (web servers). An encrypted SSL communication requires all information sent between a client and a server (server) to be encrypted by the sending software and decrypted by the accepting software, thus protecting personal information during their transfer. In addition, all information sent with the SSL protocol, protected by a mechanism that automatically verifies if the data has changed during transfer.
Our Site Services may include links to third party websites in the future, to which our users may be transferred. We inform that we are not responsible for the privacy practices of these third party websites. We encourage our users/visitors to read the data protection statements/policies of any third party website to which they are linked by our site.
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